Samamenang Privacy Policy — User Data Protection
This policy explains how samamenang collects, uses, stores and protects the personal information of users accessing our platform in Malaysia.
Last updated: January 2026. This policy applies to all users who register for or use samamenang's services via the website or mobile app.
1. Information We Collect
Samamenang collects various types of information depending on how you interact with our platform. This information is collected to enable us to provide a secure, accurate and relevant service to users in Malaysia.
Account information: During registration, we collect your full name, email address, phone number, date of birth and identification details required for the KYC (identity verification) process.
Payment information: We record transaction details in Malaysian Ringgit (RM/MYR), including payment method type, deposit and withdrawal amounts, and transaction reference numbers. We do not store full card numbers; payment processing is handled by approved providers.
Device and browser information: We automatically receive technical information such as device type, operating system, browser version, IP address and language settings when you access the platform.
Usage data: This includes pages visited, session duration, in-app actions, game preferences and navigation patterns that help us improve the user experience.
Cookies and tracking technologies: We use session and persistent cookies to maintain login state, store language preferences and analyse platform traffic on an aggregate basis.
2. How We Use Your Information
Information collected by samamenang is used solely for legitimate purposes related to the provision of platform services. We do not sell users' personal data to any third parties.
- Account management: Verifying identity, processing registrations and managing user profiles.
- Transaction processing: Facilitating deposits, withdrawals and payment verification in MYR.
- Platform security: Detecting fraudulent activity, account misuse and unauthorised access attempts.
- Service improvements: Analysing usage patterns to improve interface design and the overall user experience.
- Communications: Sending account-related notices, policy updates and responses to customer support enquiries.
- Legal compliance: Meeting reporting and record-keeping requirements under applicable Malaysian law.
3. Cookies & Tracking Technologies
Samamenang uses cookies to enhance platform functionality and security. There are two main categories of cookies we use:
Essential cookies: Required for core platform operations such as login session management, security verification and language preferences. These cookies cannot be disabled without affecting platform functionality.
Analytics cookies: Used to understand how users interact with the platform, which pages are visited most frequently, and where users encounter navigation difficulties. This data is collected in aggregate and does not directly identify individuals.
You can manage cookie settings through your web browser. However, disabling all cookies may cause certain platform features to stop working properly. We recommend keeping at least essential cookies enabled for the best experience.
4. Data Storage, Security & Sharing
All samamenang user data is stored on servers protected by SSL encryption and strict access controls. We implement appropriate technical and organisational measures to prevent unauthorised access, data loss or disclosure.
Data retention periods depend on the purpose of collection and applicable legal requirements. Active account data is retained for as long as the account remains open. Following account closure, certain records may be kept for the period prescribed under Malaysian law for audit and compliance purposes.
Third-party sharing: samamenang does not sell or rent personal data to third parties. We only share information where necessary in the following circumstances:
- Approved payment service providers for processing MYR transactions.
- Technical service providers who assist with platform operations under strict confidentiality agreements.
- Government authorities or law enforcement bodies when required by Malaysian law or court order.
5. User Rights Over Personal Data
As a samamenang platform user, you have certain rights regarding your personal data. We respect these rights and are committed to helping you exercise them in a straightforward and transparent manner.
You have the right to request a copy of the personal data we hold on your account. Requests can be made via our support email.
If your information is inaccurate or out of date, you can update your profile directly through your account settings or by contacting our support team.
You may request deletion of your personal data. However, certain data may need to be retained for legal compliance purposes.
To exercise any of the above rights, please email us at [email protected] with a clear description of your request. We will respond within 14 business days.
6. Policy Updates & How to Contact Us
Samamenang reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform enhancements. Users will be notified of any material changes via an in-platform notice or their registered email address.
The latest version of this Privacy Policy is always available on this page. The update date is shown at the top of the document. Continued use of the platform after any changes are published constitutes acceptance of the updated policy.
If you have any questions, concerns or complaints about your data privacy at samamenang, please contact us via:
- Email: [email protected]
- FAQ Page: FAQ
Our support team operates daily and will aim to address all privacy-related enquiries within a reasonable timeframe.
Still Have Questions About Data Privacy?
Visit our FAQ page for more information, or log in to manage your account settings and personal data.